Support - Loft1

CUSTOMER SERVICE

Welcome to the only official on-line shop of Loft1.

In this site area you can find whatever you may need, from practical to legal information.

We can help you on any aspect regarding orders, deliveries and returns. Write us a mail:

shop@loft1.it

SHOP ONLINE

You can call our customer service: +39 051 860189 (Monday to Friday 08:30am -1pm / 2:30pm -6pm)

SHIPMENT METHODS

What are the shipping costs?

ITALY– 9 euro

ZONE 1 — 10 euro

Austria
Belgio
Danimarca
Germania
Lussemburgo
Olanda
Polonia
Repubblica ceca
Slovacchia
Slovenia
Ungheria
Francia
Principato di Monaco
Regno unito
Spagna

Zone 2 — 15 euro

Estonia
Finlandia
Grecia
Irlanda
Lettonia
Lituania
Malta
Portogallo
Romania
Svezia
Croazia

Zone 3 —- 30 euro

Azzorre
Busingen
Ceuta
Helgoland
Islanda
Isole Balneari
Isole canarie
Liechtesten
Madeira
Melilla
Monte Athos
Norvegia
Svizzera

Quanto tempo ci vorrà per ricevere l’ordine?

Gli ordini effettuati verranno affidati al corriere in 24h dalla conferma d’ordine: riceverai i prodotti dopo circa 24/48 ore per l’Italia e a partire da 72 ore per l’Estero.

Your order will be packed and delivered to the courier within 1/2 working days (Italy) and from 3 working days for foreign countries.

How can I return an item?

Returns are very easy! Inside the package you will find the return label and instructions to proceed. Just contact the courier to arrange for the collection of the package or alternatively, you can go to the post office closest to you. The first return for each new customer is free with BARTOLINI and KIPOINT couriers.

Where do I ship the return?

ITALY

To make a return or an exchange, first write us an email to shop@loft1.it!

We will send you the waybill with which you can arrange the collection of the package or go to any official to send it.

The shipping address is (SHOWROOM LOFT1):
Loft1
Via dei Lanaioli, Blocco 4 – 40050
Centergross
Funo di Argelato (Bologna)

Once we have received the goods back, we will check the integrity of the product.
If it is a return, we will immediately refund you (via PayPal or bank transfer).
If it is an exchange, we will resend the product to you without incurring any additional shipping costs!

ATTENTION: Only the first exchange / return is free, for subsequent ones you will have to pay us the amount of the shipping costs applied to your area.

The exchange / return can be made within 30 days from the purchase of the item.

FOREIGN COUNTRIES

There is no free return or exchange of goods. Any products to be returned must be sent at your own expense c / o the shipping address indicated above (SHOWROOM LOFT1).

Is it necessary to register to make a return?

No, inside your package you will find the instructions and the return label that you can just apply on the package. You will then have to contact the courier to agree on the date of collection of the package or you can go to the post office closest to you.

How and when will I be refunded?

Once your order is received in our warehouses, we will check the returned items and confirm the return. The refund will be made on the same credit card used during the purchase. You will receive your refund in 7-14 business days, depending on your banking institution.

N.B: Loft1 S.r.l. Unipersonale reserves the right to refuse returns made outside the established terms or items that are not in the same condition in which they were received.

TRACK YOUR ORDER

How can I track my order?

All orders are sent with a traceable shipping service and, after shipment, we will send you a confirmation email containing the link to track the progress of your package. Deliveries are made Monday through Friday (excluding holidays), between 08:00 and 18:00 and a signature from a recipient will be required. We therefore recommend that you make sure that at the selected address there is someone present to receive the package. If the courier does not find anyone at the address indicated, he will leave a notice of non-delivery. You can reschedule the delivery directly from the courier’s website or alternatively you can go to the post office that is most convenient for you. If it is not possible to deliver the package, it will be sent back to the Loft1 warehouse.

I have received the wrong product, what should I do?

If you have received a different item by mistake than the one you ordered, please contact our customer service who will provide you with all the information you need to start the return. We will refund you as soon as it is received in stock. If you wish to receive the ordered item and it is still available, you can place a new order.

I have received a faulty item, how do i proceed?

If you have received a faulty item, apologize for the inconvenience!

We invite you to contact our customer service as soon as you discover the defect so that the problem can be resolved as quickly as possible.

We ask that you provide us with as much detail as possible including:

The order number
The product code and color
A description of the defect

A person from our team will find a solution and respond to your request as soon as possible.

An item is missing from my order

If an item is missing from your order, please contact our customer service by email or even by phone if you prefer. Please provide us with:

The order number
The code, color and size of the missing product

A person from our team will try to help you solve the problem.

Is it possible to modify an order?

We are sorry, but it is not possible to add or change the items in the order once completed.
You may still be able to cancel the order and place a new one.
Contact customer service to receive all the necessary information.

Is it possible to delete an order?

If your order has not yet been processed, we confirm that you will be able to cancel it. You can check the status of your order by contacting our customer service for more details.

I forgot to enter the coupon and I have already confirmed the order.

All coupons or promotional codes must be entered in the system before completing and confirming the order, therefore in the summary phase of the order cart. Once the order has been placed and confirmed, it is unfortunately no longer possible to add any coupons or promotional codes. However, you can use it for your next order!

Can I request an invoice?

Just select this option at the time of purchase, so that it can be processed correctly.

PAYMENT OPTIONS

How can I make the payment?

On Loft1 you can pay with Visa, American Express and Mastercard in a totally secure way. It is also possible to make payments with PayPal.

Once the payment has been authorized by the bank, you will receive an order confirmation email. At that moment the money will be withdrawn from your account and the goods will be sent directly to the address you have indicated.

Attention: during the transaction, additional payment authentication may be required from your bank, such as Verified by Visa, MasterCard Secure Code.

In the event that, for any reason, the debit of the amounts proves impossible, the sales process is automatically canceled and the sale automatically resolved.

Finally, if for any reason we are unable to ship one of the items in your order, the amount of the item will be credited directly to the same credit card in 24 / 48H.

Is it mandatory to register on the site to make a purchase?

No, it is not mandatory.

In fact, you can also place an order as a “Guest” by entering your contact details. However, we recommend that you create an account as this will allow you to track your order more easily.

How can I recover my password?

Did you forget your password?

Click on the ‘Forgot your password?’ and enter the email address associated with your account.

You will receive a new password which you must enter in the space provided. Once you have logged in, we recommend that you change the password received via email with another one that is easier for you to remember.

After these small steps, you can continue to use your account as usual.

RETURNS AND REFUNDS

If for some reason you are not satisfied with your purchase, you can return one or more products purchased no later than 30 days from the delivery date.
The shipping costs of the FIRST RETURN for each NEW CUSTOMER are FREE only with the BARTOLINI and KIPOINT couriers.
From the moment the Loft1 staff authorizes the return, the products must be delivered to the courier no later than 14 days.
Loft1 reserves the right to refuse returns if communicated, sent or sent after the indicated days or if the products are not intact.
All items are checked before they are shipped. They are equipped with tags, with which they must be returned: it is therefore advisable not to detach them until you are sure of the correct fit of the garment.
Returned items with damage, dirt stains or any obvious changes will be rejected and sent back to the customer, who will be charged the normal shipping costs (cash on delivery).
In case of receipt of defective or faulty goods, immediately write an email to shop@loft1.it The replacement of an item of the same size and color is possible based on availability in our warehouse, with free shipping costs. If the item cannot be replaced, normal refund procedures will start.
To make a return, first write an email to shop@loft1.it indicating the order reference number, article code, date of receipt of the order and the reasons for the return. Once you have verified that the causes comply with our conditions of sale, you will receive by email the instructions to contact BARTOLINI and KIPOINT, with which you will agree on the date and place of the collection, which must take place no later than 14 days from the date of authorization of the made.
The BARTOLINI or KIPOINT label will then be sent to you (always via e-mail): usually it is a PDF, which you will have to print on a normal sheet and apply it on the package (even with scotch tape).
ATTENTION: IT IS COMPULSORY TO KEEP THE ORIGINAL PACKAGING (BOX) WHICH MUST BE REUSED FOR RETURN BY REPLACING THE LABEL.
It is not necessary to return an entire order, but also only a part of it.
After our staff has received the return and checked the integrity of the products, the refund procedure will be carried out and you will be informed of the start by email. The conclusion of this procedure will take place within 14 working days from the date of receipt of the return, by re-crediting the sum equal to the value of the goods to your current account.

ITALY

To make a return or an exchange, first write us an email to shop@loft1.it!

We will send you the waybill with which you can arrange the collection of the package or go to any official to send it.

The shipping address is (SHOWROOM LOFT1):
Loft1
Via dei Lanaioli, Blocco 4 – 40050
Centergross
Funo di Argelato (Bologna)

ATTENTION: Only the first exchange / return is free, for subsequent ones you will have to pay us the amount of the shipping costs applied to your area.

The exchange / return can be made within 30 days from the purchase of the item.

FOREIGN COUNTRIES

There is no free return or exchange of goods. Any products to be returned must be sent at your own expense c / o the shipping address indicated above (SHOWROOM LOFT1).

DO I NEED TO PAY TO MAKE A RETURN?

The FIRST RETURN for each NEW CUSTOMER is free with BARTOLINI and KIPOINT couriers. To take advantage of the free return, simply apply the new label on the package you intend to return and contact the courier following the instructions on the return label.

HAVE YOU RECEIVED THE RETURNED GOODS?

Once your package is received at our warehouses, we will send you an email for confirmation, we inform you that it can take up to 15 working days (weekends and holidays excluded) for your return to reach our warehouses. We will check the integrity of the returned products and the compliance of the return with our conditions of sale, after which we will proceed with the refund. You will receive an email within 3 working days to confirm the refund.
We will credit the amount of your refund on the same credit card / Paypal account used during the purchase.
The amount will be available again in your account in 5-10 business days.
If you do not receive any emails within 15 working days (excluding weekends and holidays), please contact customer service.
Make sure you tell us your order number, which items you have returned and any other useful information (for example your tracking number) when you contact us: this will help us to assist you as quickly as possible.

HOW LONG WILL I RECEIVE THE REFUND?

Once your return has been received and the integrity of the products has been checked, the refund procedure will be initiated. You will receive a confirmation email when the procedure is completed.
The conclusion of this procedure will take place within 14 working days from the date of receipt of the return. We will credit you the value of the returned goods through the payment method used at the time of the order. If you paid cash on delivery, you will be contacted by our customer service to which it will be essential to communicate an iban to be able to make the bank transfer.

I HAVE MADE A RETURN BUT THE CARD I HAVE USED IS NO LONGER ACTIVE

If the card you used to place your order has been lost / stolen / deactivated, that’s not a problem. If the account linked to your card is still active, we will still be able to complete the refund. If your refund is not visible after 14 working days from the confirmation of the credit, please contact our Customer Service.

WHY HAVE THE SHIPPING COSTS NOT BEEN REFUNDED?

Against a total or partial return made, Loft1 S.r.l. reimburses only the price paid for the items and not the shipping costs unless the entire order has defects.

YOU HAVE REFUNDED THE WRONG AMOUNT

If we have accidentally refunded an incorrect amount, we ask that you also check:
Shipping costs, refundable only and exclusively in case of defective or incorrect goods.
Any promotions applied at the time of sale that may no longer be applicable.
However, we invite you to always contact our Customer Service.

F.A.Q. FREQUENTLY ASKED QUESTIONS

HAS MY ORDER ALREADY BEEN SHIPPED?

If the status of your order is “in process” it means that it has not yet been shipped, but that we have taken care of your order.
You can find the expected delivery date in the order confirmation email. We kindly ask you to wait for that date for the arrival of the package.
All orders are sent with a traceable shipping service and, once the shipment has started, we will send you a confirmation email containing the link to be able to track your shipment.

HOW CAN I KEEP MY SHIPMENT TRACKED?

You can monitor the shipment by simply clicking on the tracking number that you will find in the email sent by the courier once the order has been taken over.

MY ORDER HAS NOT COME YET

The expected delivery date has already passed but your order has not arrived yet? Before contacting us make sure you have:
– Tracked the progress of your package using the link sent to you with the shipping confirmation email.
– If you are a registered user, log in and check that the delivery address and your contact information are correct. In particular, make sure that the name on the intercom (if different from yours) is shown on the delivery address.
– Checked if the courier left a notice of passage. Your order may be at the warehouse ready to be collected or the courier may be waiting to be contacted to rearrange the delivery.
-Ask your neighbors if they picked up the package in your name.

If you still haven’t found your package, please contact our customer service. We will do what we can to help you.

Is it possible to change an order?

Is it possible to cancel an order?

If your order has not yet been processed, we confirm that you will be able to cancel it. You can check the status of your order directly from your profile, or you can contact our Customer Service to receive more details.

I forgot to enter the coupon and I have already confirmed the order.

All coupons or promotional codes must be entered in the system before the completion and confirmation of the order, then in the summary phase of the order cart. Once the order has been placed and confirmed, it is unfortunately no longer possible to add any coupons or promotional codes. However, you can use it for your next order!

I have received the wrong product, what should I do?

If by mistake you have received a different item than the one you ordered, please contact our customer service who will provide you with all the information you need to start the return. We will refund you as soon as it is received in stock.If you wish to receive the ordered item and it is still available, you can place a new order.

I have received a faulty item, how do i proceed?

If you have received a faulty item, apologize for the inconvenience!

We invite you to contact our customer service as soon as you discover the defect so that the problem can be resolved as quickly as possible.

We ask that you provide us with as much detail as possible including:

The order number
The product code and color
A description of the defect

A person from our team will find a solution and respond to your request as soon as possible.

CAN I ADD A PROMOTIONAL CODE TO MY ORDER ONCE CONFIRMED?

If you have a coupon or a promotional code, we inform you that you will need to enter it in the system before completing the order, then during the summary of the cart. Once the order has been placed and confirmed, it is unfortunately no longer possible to add any coupons or promotional codes. However, you can use it on your next purchase!

CAN I USE MORE THAN ONE PROMOTIONAL CODE?

We inform you that it is possible to enter only one promotional code for each order. If you enter more than one code, only the last code entered will be applied to the order and the previous ones will be automatically removed.

CAN I CHANGE THE SHIPPING ADDRESS?

If your order has already been processed, we inform you that you can contact the courier directly to make an address change.
We also inform you that delivery times following the change of address may vary.

DO I HAVE TO CREATE AN ACCOUNT TO PLACE AN ORDER?

No, you can also place an order as a Guest.

However, we recommend that you create a personal account to take advantage of many benefits such as:

Save your personal data
Access your order history and keep track of them
Create and share your Wishlist
Conclude your purchase faster

I CAN’T LOG IN TO MY ACCOUNT, WHAT CAN I DO?

If you are unable to access your account, check that the e-mail address and password you are using are the same as those you chose when registering.
If you don’t remember your password, click on the link “DON’T REMEMBER YOUR PASSWORD?” and enter your e-mail address. We will immediately send you an e-mail with the new password. However, once logged in, we recommend that you change it, using the one you prefer.

I HAVE NOT RECEIVED ANY REGISTRATION CONFIRMATION MAIL, WHAT SHOULD I DO?

Have you already checked your junk or spam email? If you have not received any registration confirmation email, we recommend that you check.

Alternatively, please check that the email address indicated is not incorrect.

ARE THE COLORS OF THE ITEMS I SEE IN THE PICTURE REAL?

We do everything possible to accurately show the characteristics of our products, including composition and colors.
The colors displayed depend on the system used on the Client’s computer. We cannot guarantee that your computer will accurately reproduce colors.

IS A SIZE GUIDE AVAILABLE?

To find out the fit of the garments, you can write to us using the chat service connected to WhatsApp.

TERMS OF BUSINESS

1. SUBJECT

1.1. These General Terms of on-line Business (hereinafter “GTB”) regulate the agreement (hereinafter “AGREEMENT”) for the sale of clothing and accessories exclusively marked Loft1 (hereinafter “PRODUCTS”) provided by Loft1 Srl established in Via dei Lanaioli, Blocco 4 Centergross – 40050 Funo di Argelato (BO) (hereinafter “Loft1”), through its website Loft1 (hereinafter “SITE”) to the users of the SITE (hereinafter “CUSTOMER” or “CUSTOMERS”).
1.2. In these GTB, the terms CUSTOMER or CUSTOMERS refer to the consumer or the consumers as described in article 3, para 1, point a), of Legislative Decree no.206 of 6 September 2005 (hereinafter “CODE”), that is: “any natural person acting for purposes which are outside his/her trade, business or profession”.

2. EFFECTIVENESS AND MODIFICATION OF THE GTB
2.1. GTB are available on the SITE to be easily read by the CUSTOMER before Registration and before purchasing any PRODUCT. They shall be deemed to have been accepted during the Registration and the forwarding of the purchase order. They can also be printed or stored on the CUSTOMER’s computer.
2.2. The GTB applicable to the PRODUCT sale are those published on the SITE the day when the order was placed. Therefore, the CUSTOMER will have to read the GTB every time he/she wants to purchase through the SITE.
2.3. Loft1’s mere tolerance or non-objection to any CUSTOMER’s failure to fulfil his/her obligations as described in the GTB, can not be interpreted as implied acceptance of such non-fulfilments, nor as the will to waive the conditions agreed between the parties.

3. REGISTRATION AND PURCHASE PROCEDURE
3.1. The CUSTOMER states that he/she wants to purchase PRODUCTS by submitting his/her own details and making a request directly on the SITE. Following the purchase procedure explained on the SITE, the CUSTOMER will be able to place the electronic order via computer (hereinafter “ORDER”) and carry out payment.
3.2. The Order Form includes a recap of the main features of each item ordered, its price (including all the tax rates applicable), the payment method selected, the delivery method, the shipment and delivery charges. Before sending the ORDER, the CUSTOMER must carefully read the whole document, spot and correct possible mistakes in the data reported.
3.3. All PRODUCT purchase orders are subject to stock availability and, thus, to Loft1’s confirmation. Loft1 will communicate the PRODUCT availability by sending the SHIPMENT CONFIRMATION by e-mail to the CUSTOMER.
3.4. In case the ORDER can not be fulfilled due to non-availability of one of the PRODUCTS, Loft1 will inform the CUSTOMER by e-mail and will ask him/her to confirm the purchase ORDER for the other available PRODUCTS. In any case, non-availability of one or more PRODUCTS ordered will not automatically entitle the CUSTOMER to cancel the whole ORDER.
3.5. The AGREEMENT between the CUSTOMER and Loft1 is regulated by the ORDER, the SHIPMENT CONFIRMATION, the GTB and the Privacy Policy (hereinafter “PRIVACY”). The last two documents are published on the SITE.

4. Loft1’S RIGHTS AND OBLIGATIONS
4.1. Loft1 commits itself to delivering the PRODUCTS to the address and in the terms stated by the CUSTOMER in the ORDER. Loft1 will not be responsible for delivery problems due to inaccuracy or incompleteness in filling out the ORDER or for the CUSTOMER’s non-traceability. The delivery is carried out by express courier, therefore we do not accept P.O. boxes.
4.2. In case of total or partial return of the PRODUCTS under the right of withdrawal or the guarantee established by law, Loft1 will refund only the amount due, as reported in the following articles 10 and 11.

5. CUSTOMER’S RIGHTS AND OBLIGATIONS
5.1. The CUSTOMER is the only responsible for the truthfulness and the accuracy of the data provided to Loft1 when registering through the SITE and he/she commits himself/herself to communicate possible changes in the data submitter in a timely manner.
5.2. When registering and placing the ORDER, the CUSTOMER declares that he/she: Has read, understood and accepted the GTB and the other information reported on the SITE -including PRIVACY; is of age; has the legal capacity to act.
5.3. Once the purchase procedure is over, the CUSTOMER commits himself/herself to store an electronic copy and print a hard copy of the ORDER and the GTB for future reference, as recommended in article 2.1.

6. USING THE SITE
6.1. The main PRODUCTS features are reported on the SITE in each product page. The pictures and the colours of the products on sale on the SITE may not perfectly correspond to the real ones due to the Internet browser and the display used to connect to the SITE.
6.2. Loft1 takes on no responsibility for problems caused to the CUSTOMER by the use of the SITE and the technology employed, as they do not depend on its will – For example: a) Errors, delays or impossibility to access to the SITE when the CUSTOMER needs to carry out the purchase procedure; b) Errors, delays or impossibility to receive Loft1 communications regarding the PRODUCT’s sale.
6.3. In any case, Loft1 commits itself, as far as it can, to solve the problems that may arise and provide the help the CUSTOMER needs to offer a fast and satisfying solution to the problems mentioned above.

7. PRICES AND PAYMENT
7.1. The prices of the PRODUCTS are those displayed on the SITE when the ORDER is placed and, unless otherwise specified, include the VAT amount. The prices displayed on the SITE for each PRODUCT do not include shipment and delivery charges. These will be added and reported before the ORDER is placed and also later, in the ORDER CONFIRMATION.
7.2. As reported in the ORDER, the total price for the purchase and the shipment will be charged to the CUSTOMER when he/she makes the payment.

8. PRODUCTS DELIVERY TO THE CUSTOMER
8.1. When the courier deliveries the PRODUCTS, the CUSTOMER will have to check: a) The quantity and type of items ordered correspond to what is reported on the transport document; b) The packaging used is intact, not damaged, wet or altered in any way even only in the closing part.
8.2. Possible anomalies must be notified immediately to the courier at the delivery by reporting them in the delivery note. In order to make Loft1’s inspection procedure more easy and fast, the CUSTOMER may write an e-mail to shop@loft1.it.

9. RIGHT OF WITHDRAWAL
9.1. Within 14 days from the day the CUSTOMER receives or collects in the shop the PRODUCTS purchased on the SITE, he/she has the right to withdraw from the agreement with Loft1. In this case, the CUSTOMER does not have to specify the reason for the withdrawal and is not subject to penalty, provided that the PRODUCTS returned are intact, were never worn, are supplied with their packet and the original tags and labels as specified in 10.4.
9.2. If the CUSTOMER exercises the right of withdrawal, even only partially, the PRODUCTS must be returned in one single shipment.
9.3. If the CUSTOMER wants to exercise the right of withdrawal as described in this article, he/she must: a) Notify it by e-mail to shop@loft1.it attaching the SHIPMENT CONFIRMATION sent by Loft1 and specifying the code/s of the item/s returned (hereinafter “PRODUCTS RETURNED”) and the reason for the return under the “Termination for Convenience”; b) Contact a courier of his/she choice and ship the products to be returned. The shipment must be carried out within 14 (fourteen) days from the notification e-mail. The CUSTOMER will be responsible in case the PRODUCTS are lost or damaged during the transport until the delivery to Loft1.
9.4. All PRODUCTS are provided with identification tag, internal labels and single package. In case the CUSTOMER exercises the right of withdrawal, Loft1 may not accept PRODUCTS RETURNED without their tags and internal labels or items that were used, worn, washed, damaged or whose basic and qualitative features were altered in any way.
9.5. If the right of withdrawal is exercised according to the guideline and terms described in this article, Loft1 will confirm by e-mail the acceptance of the PRODUCTS RETURNED as soon as possible. Moreover, Loft1 will refund through bank procedure the expenses the CUSTOMER incurred to purchase and ship the products.
9.6. In any case, Cash on Delivery payment is forbidden for returns.

10. RETURN DUE TO DEFECTS OR NON-COMPLIANCE OF THE PRODUCTS
10.1. For the PRODUCTS purchased, Loft1 provides legal guarantee of compliance with the conditions within the limitation and prescription periods set by the law. In particular, the rights that arise from this guarantee can be exercised provided that the PRODUCTS were used suitably, with care and in compliance with their intended use and the instruction given. Moreover, the CUSTOMER must provide the delivery note of the PRODUCTS RETURNED and the order number.
10.2. If the products are flawed or different from those ordered (hereinafter “FLAWED PRODUCTS”), the CUSTOMER will have to notify it by e-mail to shop@loft1.it attaching the SHIPMENT CONFIRMATION sent by Loft1 and specifying the code/s of the item/s returned and the reason for the return: For “defects of the PRODUCTS”.
10.3. Loft1 will: Contact the courier and book the collection within 14 (fourteen) days from the notification e-mail; inform the CUSTOMER about the collection date by e-mail. From the moment the CUSTOMER gives the FLAWED PRODUCTS to the appointed courier, he/she has no responsibility in case of loss or damage of the products returned due to the transport.
10.4. All PRODUCTS are provided with identification tag, internal labels and single package. In case the CUSTOMER exercises the right of withdrawal, Loft1 may not accept the return of FLAWED PRODUCTS if they are not provided with their tags and internal labels, if they were not used with care, if they are damaged or their basic and qualitative features are altered in any way.
10.5. If the notification of FLAWED PRODUCTS is carried out according to the guideline and terms described in this article, Loft1 will confirm by e-mail the acceptance of the PRODUCTS RETURNED.
10.6. As soon as Loft1 receives the FLAWED PRODUCTS, it will check the defects notified and confirm by e-mail the receipt of the FLAWED PRODUCTS and the detection of the defects notified. Then, Loft1 will replace -at its own expenses- the FLAWED PRODUCTS with other products of the same model or refund through bank procedure the expenses the CUSTOMER incurred to purchase and ship the FLAWED PRODUCTS. Loft1 will be charged for the return.

11. PERSONAL DATA PROTECTION
11.1. Loft1 ensures the CUSTOMER that the personal data acquired during the sale of the PRODUCTS will always be processed legally and fairly in compliance with the provisions of Legislative Decree no.196 of 30 June 2003 (hereinafter “DECREE”), in accordance with the PRIVACY published on the SITE and available for printing.
11.2. For further detail, please refer to the regulation on the processing of personal data in accordance with art. 13 of the DECREE that Loft1 provided to the CUSTOMER when registering on the SITE. If needed, the CUSTOMER can write to shop@loft1.it to ask Loft1 further details about the processing of personal data (art. 7 of the DECREE).

12. CONTACTS
For any service need or complaint about the PRODUCTS purchased, the CUSTOMER can contact Loft1 at shop@loft1.it. 13. CONTROLLING LAW AND JURISDICTION
The GTB are regulated by the Italian law and in particular by the CONSUMER CODE and Legislative Decree no.70 of 9 April 2003 regarding some features of e-commerce.